At GILLIEHARD, every order is carefully packaged to ensure your product arrives safely and in excellent condition.
All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.
During new product launches or holidays, processing times may be slightly longer.
Incorrect Shipping Information
Please verify your shipping address before placing your order. GillieHARD is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided at checkout. An additional ship[ping charge will be incurred if the shipping information is incorrect.
Lost Or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We'll work with the shipping carrier to resolve the issue as quickly as possible.
Please include:
Questions?
If you have any questions about your shipment, we're here to help.
Email: gillie@gilliehard.com
Response Time: Within 1-2 business days
